Elyzzea Limited Warranty

All Elyzzea jewelry is crafted in genuine 925 sterling silver and finished with our Triple-Shield™ protective plating system. Each piece is thoughtfully engineered to balance refined form with lasting durability.

Elyzzea jewelry is designed for refined everyday wear in tropical climates, where humidity and warmth are constant.

We stand behind the quality of our materials and workmanship.

6-Month Limited Manufacturing Warranty

Elyzzea provides a 6-month limited warranty from the date of purchase covering verified manufacturing defects under normal intended use.

Normal use refers to everyday wear and does not include exposure to chlorinated pools, hot springs, harsh chemicals, or intense physical activity such as gym workouts.

If a defect is confirmed, Elyzzea may, at its discretion:

• repair the item
• replace it with the same or comparable design
• provide store credit equal to the purchase value if repair or replacement is not feasible

What Is Covered

Manufacturing defects may include:

• faulty clasps or closures
• structural defects in the sterling silver base
• detached components due to craftsmanship
• abnormal plating failure not caused by wear or chemical exposure

Abnormal plating failure refers to plating that peels or bubbles within the first 30–60 days despite proper care as outlined in the Elyzzea care guide.

What Is Not Covered

Normal wear and environmental exposure are not considered manufacturing defects.

The following are not covered:

• natural fading or gradual plating wear
• scratches, dents, or friction abrasion
• exposure to chemicals, perfume, lotion, alcohol, or cosmetics
• water, sweat, humidity, or climate exposure
• bending, pulling, crushing, or impact damage
• improper storage or care
• sterling silver tarnish or patina
• stone or component loss caused by wear or external factors

Important Note on Silver Cleaning Dips

While liquid silver cleaning “dips” are commonly used in the Philippines, they must not be used on Elyzzea jewelry.

These chemical solutions are highly acidic and will strip the Triple-Shield™ protective plating instantly.

Damage caused by silver cleaning dips or similar chemicals voids the warranty.

1-Year Tarnish Assurance

Sterling silver naturally responds to its environment, particularly in tropical climates such as the Philippines, where humidity and body chemistry may influence the metal over time.

As part of our commitment to quality, Elyzzea provides a 1-Year Tarnish Assurance.

If unusual or excessive tarnish appears within 12 months of purchase, Elyzzea may review the item and provide appropriate guidance or resolution at its discretion, depending on the condition of the piece.

This assurance applies only to surface tone changes that are inconsistent with the normal behavior of sterling silver and does not cover discoloration caused by chemicals, improper cleaning, environmental exposure, or natural wear.

Environmental Exposure Notice

Jewelry worn regularly in tropical environments may experience accelerated surface changes due to humidity, perspiration, and daily contact with skin, fabrics, and personal care products.

These natural environmental interactions are part of normal wear and are not considered manufacturing defects.

The Nature of Sterling Silver

Sterling silver is a precious metal that naturally evolves with wear and environment.

Over time, exposure to humidity, body chemistry, and daily wear may produce a natural surface transformation known as patina.

Patina may appear as:

• a subtle deepening of tone
• a soft vintage warmth

This natural evolution is a characteristic of authentic 925 sterling silver and does not affect the structural integrity of the jewelry. Patina is therefore considered a natural property of silver rather than a manufacturing defect.

Warranty Claim Process

To submit a warranty claim:

1. Contact Elyzzea within 6 months of purchase

2. Provide proof of purchase

3. Provide clear photos or video showing the item condition

4. Return the item for inspection if requested

Our team will evaluate claims within 3–5 business days after receiving the required information.

Verification of defects is determined solely by Elyzzea following physical or photographic inspection.

Warranty Contact & Return Authorization

To maintain careful handling of all Elyzzea pieces, returns for warranty inspection are accepted by authorization only.

Before sending any item, please contact our support team to receive return instructions.

support@elyzzea.com

Our team will provide the appropriate return address and guidance to ensure the item is safely received and evaluated.

Items sent without prior authorization may not be accepted.

Shipping for Warranty Inspection

Customers are responsible for shipping costs when sending items for inspection.

If a manufacturing defect is confirmed, Elyzzea will cover the shipping cost of the repaired or replacement item back to the customer.

All claims remain subject to evaluation.

Limitation of Liability

Elyzzea’s responsibility is limited to:

• repair
• replacement
• or store credit equal to the original purchase price

No additional compensation or liability applies.

Elyzzea jewelry is designed for enduring elegance, thoughtful construction, and refined everyday wear when cared for properly.