1. Delivery & Shipping

Elyzzea offers complimentary shipping within the Philippines.

We partner with trusted national couriers, including J&T Express and LBC Express, for secure and reliable delivery.

Delivery Timelines

Luzon - 3–4 business days

Visayas - 2–4 business days

Mindanao - 2–4 business days

Once your order is dispatched, a tracking number will be provided for monitoring.

2. Returns, Exchanges & Refunds

2.1 Incorrect Item Received

Our Commitment
While uncommon, discrepancies are addressed with priority and care. If you receive an incorrect item, the correct piece will be arranged promptly.

Cost
Elyzzea will cover all shipping costs required for return and redelivery.

Condition
Items must remain in original, unworn condition with complete packaging.

2.2 Size Exchanges & Fit

Fit Assurance
A one-time size exchange is available within 7 days of receipt.

Eligibility
Items must remain pristine and unworn, with no exposure to chemicals, moisture, or friction.

Logistics
Return and reshipping costs are the responsibility of the customer.

Scope of Application
Applicable to rings only. Other Elyzzea pieces are not size-adjustable.

2.3 Returns & Change of Mind

To preserve hygiene, exclusivity, and product integrity, Elyzzea does not accept returns or refunds based on change of mind or personal preference.

Closing Note

This policy reflects Elyzzea’s principles — precision, discipline, and respect for every client relationship.
Each detail is structured to ensure clarity, fairness, and a consistent standard of service aligned with our

commitment to quiet luxury.