INFORMATION
Terms & Conditions
These Terms & Conditions set out the terms that apply when you use the ELYZZEA website, create an account or purchase jewelry from us.
Please read them carefully before placing an order.
Last updated: 13 September 2026
ON THIS PAGE
01 About These Terms
02 About ELYZZEA
03 Using Our Website
04 Products & Product Information
05 Prices & Taxes
06 Orders & Acceptance
07 Payment
08 Cancellations
09 Shipping & Delivery
10 Returns, Exchanges & Refunds
11 ELYZZEA Limited Warranty
12 Accounts
13 Intellectual Property
14 Third-Party Services
15 Website Availability & Errors
16 Responsibility & Liability
17 Privacy
18 Changes to These Terms
19 Governing Law
20 Contact Us
These Terms & Conditions apply when you use the ELYZZEA website, create an account or purchase jewelry from us.
When you place an order with ELYZZEA, the terms that apply to that purchase are the terms in effect at the time your order is accepted.
These Terms should be read together with our Privacy Policy, Shipping & Returns, ELYZZEA Limited Warranty and Care Guide. Nothing in these Terms limits any rights or remedies available to you under applicable consumer law.
ELYZZEA is a jewelry brand operated by ELYZZEA JEWELRY SHOP, a business registered in the Philippines.
We design and offer sterling silver jewelry through elyzzea.com, with a focus on considered design, material quality and pieces made for everyday wear.
For questions about an order, our products or these Terms, you may contact ELYZZEA at clientcare@elyzzea.com.
You may use the ELYZZEA website to explore our jewelry, access information, create an account and place orders where available.
When using our website, please provide accurate information and use the site only for lawful purposes. You must not misuse the website, interfere with its operation, attempt to gain unauthorized access, or use it in a way that could harm ELYZZEA or others.
If you create an account or place an order, you are responsible for ensuring that the information you provide is accurate and that you have the legal capacity or appropriate authorization to do so.
We take care to present ELYZZEA jewelry as accurately as possible, including its materials, finish, dimensions, weight and appearance.
As each piece is made and finished individually, subtle variations may occur. Measurements and weights are approximate, and color or appearance may also vary slightly depending on lighting, photography and screen settings.
Product availability may change from time to time. If an item becomes unavailable after you place an order, we will contact you and, where payment has already been made, arrange an appropriate refund.
Nothing in this section changes your right to receive jewelry that corresponds with the description provided at the time of purchase.
Prices are shown on the ELYZZEA website in the currency displayed at the time of purchase.
For orders delivered within the Philippines, applicable Philippine taxes are included in the price where required.
For international orders, customs duties, import taxes and other charges imposed by the destination country are not included unless expressly stated at checkout. These charges, where applicable, are the responsibility of the customer.
We take care to keep pricing accurate. If a genuine pricing error affects an order, we will contact you before proceeding and provide the appropriate options.
When you place an order with ELYZZEA, you will receive confirmation that your order has been received. An order is accepted once payment has been successfully processed and ELYZZEA sends your order confirmation, subject to product availability and any necessary verification.
We reserve the right to decline or cancel an order where reasonably necessary, including where an item is unavailable, payment cannot be verified, or there is a genuine error in the product or pricing information. If payment has already been received for an order we cannot fulfil, we will arrange a refund.
If we need further information before accepting or fulfilling your order, we will contact you using the details provided at checkout.
Payment must be made using one of the payment methods available at checkout. Available methods may vary depending on your location and the payment services available at the time of purchase.
Payments are processed securely through our payment service provider. ELYZZEA does not ask you to provide complete payment card details by email or through Client Care.
An order can proceed only once the required payment has been successfully processed. If a payment is declined or cannot be verified, we may ask you to use another available payment method.
If you need to cancel an order, please contact ELYZZEA as soon as possible at clientcare@elyzzea.com.
We will accommodate a cancellation where reasonably possible before the order has been dispatched. If preparation or fulfilment has already begun, cancellation may no longer be possible.
Once an order has been dispatched, any return or refund request will be handled in accordance with our Shipping & Returns policy and your rights under applicable consumer law.
If an order is successfully cancelled after payment has been received, we will arrange a refund using the appropriate payment method.
ELYZZEA delivers within the Philippines. International delivery may also be available to selected destinations on a case-by-case basis. Available delivery options and any applicable shipping charges are shown at checkout or confirmed before an international order proceeds.
We take care to prepare and dispatch orders within the timeframes described in our Shipping & Returns policy. Delivery estimates are provided in good faith, but actual delivery times may be affected by circumstances outside our reasonable control, including carrier or customs delays.
Please ensure that your delivery information is complete and accurate before placing an order. If you notice an error, contact clientcare@elyzzea.com as soon as possible.
Further information about delivery, international orders and related terms is available in our Shipping & Returns policy.
We want you to feel confident in your ELYZZEA purchase. If you need to request a return, exchange or refund, please refer to our Shipping & Returns policy for the applicable conditions, timeframes and process.
Where an item is eligible for return or exchange, it should be handled and returned in accordance with the requirements set out in that policy.
Nothing in our Shipping & Returns policy or these Terms limits any rights or remedies available to you under applicable consumer law.
For assistance with a return, exchange or refund, contact clientcare@elyzzea.com.
ELYZZEA jewelry is supported by our Limited Warranty, which provides considered support for eligible manufacturing and workmanship concerns during the applicable warranty period.
Warranty coverage is subject to the conditions and exclusions set out in the ELYZZEA Limited Warranty. Changes resulting from normal wear, improper care, accidental damage or the natural evolution of sterling silver and its finish are addressed in accordance with that policy.
Our Limited Warranty works alongside your rights under applicable consumer law. Nothing in the warranty or these Terms limits or replaces any rights or remedies that cannot lawfully be excluded.
For full coverage details and how to request support, please refer to the ELYZZEA Limited Warranty.
You may create an ELYZZEA account to manage your details and access available account features. You may also place an order as a guest where guest checkout is available.
If you create an account, please provide accurate information and keep your login details secure. You are responsible for activity carried out through your account where that activity results from your use of, or failure to reasonably protect, your login details.
If you believe your account has been accessed without your permission, please contact clientcare@elyzzea.com as soon as possible.
We may restrict or suspend an account where reasonably necessary to protect the customer, ELYZZEA or the security of our website.
The ELYZZEA name, branding, monogram, product imagery, photographs, written content, graphics and other materials presented on our website are owned by or used with permission by ELYZZEA and are protected by applicable intellectual property laws.
You may view and use our website for personal, non-commercial purposes. Our content may not be copied, reproduced, modified, distributed or used commercially without our prior permission, except where permitted by law.
Nothing on the ELYZZEA website grants any right to use our trademarks, branding or other intellectual property without appropriate permission.
ELYZZEA works with trusted third-party service providers to support certain parts of your experience, including payment processing, delivery and website services.
These services may be subject to the provider’s own terms and privacy practices where applicable. While we take reasonable care in selecting the services we use, some aspects of their operation remain outside ELYZZEA’s direct control.
Nothing in this section limits any responsibility ELYZZEA has to you under applicable consumer law.
We take reasonable care to keep the ELYZZEA website accurate, secure and available. From time to time, however, access may be interrupted or information may contain an unintended error.
We may correct errors, update information or temporarily restrict access where reasonably necessary to maintain, protect or improve the website.
If an error affects an order you have placed, we will contact you and provide the appropriate options before proceeding where necessary.
Nothing in this section limits your rights under applicable consumer law.
ELYZZEA is responsible for meeting its obligations to you in accordance with these Terms and applicable law.
To the extent permitted by law, ELYZZEA is not responsible for losses caused by circumstances outside our reasonable control, or for losses that could not reasonably have been anticipated when your order was accepted.
Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded or limited, including your rights and remedies under applicable consumer law.
Your privacy matters to ELYZZEA. We collect, use and protect personal information in accordance with our Privacy Policy and applicable privacy law.
Our Privacy Policy explains what information we collect, why we use it, how it may be shared, how long it may be retained, and the rights available to you in relation to your personal information.
Please refer to our Privacy Policy for full details or contact clientcare@elyzzea.com with a privacy-related question.
We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements. The latest version will be published on the ELYZZEA website with the date it was last updated.
Any changes will apply from the date the revised Terms take effect. They will not change the terms that already apply to an order accepted before that date, unless required by law or expressly agreed with you.
Where a change is significant and additional notice is appropriate, we may provide notice through the website or another suitable method.
These Terms are governed by the laws of the Republic of the Philippines.
If you are purchasing from outside the Philippines, you may also have rights under the mandatory consumer laws that apply in your place of residence. Nothing in these Terms is intended to limit those rights where they cannot lawfully be excluded.
If a concern arises, we encourage you to contact ELYZZEA first so that we can work with you toward an appropriate resolution.
If you have a question about these Terms, an order or your experience with ELYZZEA, please contact us. We will aim to address your enquiry clearly and within a reasonable time.
ELYZZEA JEWELRY SHOP
Lot 9 Block 9, Max Mirafuentes Street
Suaybaguio-C, Magugpo North
Tagum City, Davao del Norte
Philippines
Email: clientcare@elyzzea.com
Mobile: (+63) 947 107 1173
If a concern relates to an order, please include your order number where available so we can assist you more efficiently.