SHIPPING & RETURNS
Considered delivery and return guidance for every
ELYZZEA order, from preparation through arrival and
after-purchase support.
01 / PHILIPPINE SHIPPING
Complimentary standard shipping is provided on all ELYZZEA orders within the Philippines.
Philippine orders are delivered through selected courier partners, chosen according to destination,
service availability and shipment requirements. Tracking details will be provided once your order has been dispatched.
02 / ORDER PROCESSING
Orders are typically prepared for dispatch within 1–2 business days following successful order confirmation.
Business days are Monday to Friday, excluding Philippine public holidays. Each ELYZZEA order is
carefully inspected and prepared before dispatch.
During periods of exceptional order volume or circumstances affecting processing, additional time may occasionally be required.
03 / DELIVERY ESTIMATES
Once dispatched, Philippine orders typically arrive within 2–8 business days, depending on destination and courier service.
Mindanao — 2–4 business days
Visayas — 3–6 business days
Metro Manila — 4–7 business days
Other Luzon — 4–8 business days
Remote and island locations may require additional time. Delivery estimates begin from dispatch
and are provided as a guide rather than a guaranteed delivery date.
Delivery may occasionally be affected by circumstances beyond ELYZZEA’s reasonable
control, including severe weather, typhoons, flooding, natural events, transport disruptions,
public holidays or interruptions within the courier network..
04 / SHIPPING PARTNERS
Philippine orders are delivered through selected established courier partners. ELYZZEA determines
the appropriate courier for each order according to destination, service availability and shipment requirements.
As complimentary standard shipping is provided within the Philippines, courier selection remains at
ELYZZEA’s discretion. The courier assigned to your order may therefore vary according to the delivery circumstances.
Once your order has been dispatched, available tracking details will be provided so you can follow
the progress of your delivery.
05 / INTERNATIONAL DELIVERY
International delivery is considered on a case-by-case basis, with an initial focus on selected destinations in Southeast Asia.
Customers outside the Philippines are invited to contact ELYZZEA Client Care before placing an order. We will confirm whether delivery can be
arranged to your destination, together with the applicable shipping cost and any relevant delivery requirements.
For international orders, import duties, taxes, customs charges or carrier fees may apply according to the destination and local
requirements. Where these charges are not collected as part of the order, they may be payable separately by the recipient.
CONTACT CLIENT CARE →
06 / RETURNS
Every ELYZZEA piece is carefully inspected against our quality standards before dispatch. Should an issue nevertheless arise, please contact ELYZZEA Client Care as soon as reasonably possible.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If your piece arrives defective, damaged, incorrect, or with a suspected manufacturing defect, please contact ELYZZEA Client Care within
14 calendar days of delivery, where reasonably possible. Please provide your order details together with clear photographs or video of the
piece, packaging and relevant issue so that we can assess the matter.
Where ELYZZEA requests that the piece be returned for assessment, the customer will initially cover the return shipping cost. If, following inspection, ELYZZEA confirms that the item is defective, damaged, incorrect or has a qualifying manufacturing defect attributable to ELYZZEA, the reasonable return shipping cost will be reimbursed and the appropriate remedy will be provided.
CHANGE OF MIND
A discretionary change-of-mind return may be requested within 7 calendar days of delivery. The piece must remain unworn, unused, unaltered and in its original condition, with its original packaging and accompanying materials.
Jewelry that has been worn may have come into contact with skin, perspiration, perfume, cosmetics or other substances that can affect its condition and suitability for return. Worn jewelry is therefore not eligible for a discretionary change-of-mind return.
Return shipping for an approved change-of-mind return is the responsibility of the customer and is not reimbursable. Once the returned piece has been received and inspected and its eligibility confirmed, ELYZZEA will issue a refund for the eligible purchase amount paid for the returned piece.
These return conditions do not limit any rights or remedies available under applicable consumer law or the terms of ELYZZEA’s Limited Warranty.
07 / RETURN CONDITIONS
For a discretionary change-of-mind return to be eligible, the jewelry must be unworn, unused, unaltered and in its original condition, with its original packaging and accompanying materials.
Jewelry that has been worn may have come into contact with skin, perspiration, perfume, cosmetics, skincare products or other substances that can affect its condition and suitability for return. Worn jewelry is therefore not eligible for a discretionary change-of-mind return.
Returned pieces will be carefully inspected by ELYZZEA before eligibility is confirmed. Jewelry showing signs of wear, alteration, damage, misuse or handling beyond what is reasonably necessary to assess the piece may not qualify for a discretionary return.
These conditions apply to discretionary returns and do not limit any rights or remedies that may apply where an item is defective, damaged, incorrect or otherwise covered by applicable consumer law.
08 / RETURN PROCESS
Before returning any item, please contact ELYZZEA Client Care with your order details, the reason for the return and, where relevant, clear photographs or video of the piece and its condition.
ELYZZEA will review the request and, where the return is eligible for assessment, provide the appropriate return instructions. Items should not be sent to ELYZZEA without prior return guidance.
The jewelry should be securely repacked with its original packaging and accompanying materials, where applicable, and returned in accordance with the instructions provided by Client Care.
We recommend using a trackable delivery service and retaining proof of shipment until the return has been received and completed. ELYZZEA cannot assess or complete a return until the returned piece has been received.
CONTACT CLIENT CARE →
09 / RETURN SHIPPING
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Where ELYZZEA requests that an item be returned for assessment, the customer will initially cover the return shipping cost.
If, following inspection, ELYZZEA confirms that the item is defective, damaged, incorrect or has a qualifying manufacturing defect attributable to ELYZZEA, the reasonable return shipping cost will be reimbursed. Please retain your shipping receipt and proof of payment so the amount can be verified.
CHANGE-OF-MIND RETURNS
For an approved discretionary change-of-mind return, return shipping is the responsibility of the customer and is not reimbursable.
Returns should be sent using the return instructions provided by ELYZZEA Client Care. We recommend a trackable delivery service and that proof of shipment be retained until the return has been received and completed.
10 / REFUNDS & RESOLUTION
Once a returned piece has been received, ELYZZEA will inspect its condition and review the return against the applicable eligibility requirements.
CHANGE-OF-MIND RETURNS
Where a change-of-mind return is confirmed as eligible following inspection, ELYZZEA will issue a refund for the purchase amount paid for the returned piece. Return shipping costs remain the responsibility of the customer and are not reimbursable.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Where ELYZZEA confirms a defect, manufacturing defect, damage attributable to ELYZZEA, or an incorrect item, we will determine the appropriate resolution according to the circumstances. This may include replacement, repair, refund or another appropriate remedy, together with reimbursement of reasonable return shipping costs where applicable.
Approved refunds will be issued to the original payment method where reasonably practicable. The time required for the refunded amount to appear may vary according to the bank, card issuer or payment provider.
Nothing in this Shipping & Returns Policy limits or replaces any rights or remedies available under applicable consumer law.
11 / EXCHANGES
If you would like to request an exchange, please contact ELYZZEA Client Care before returning your piece. Exchange requests are subject to the applicable return conditions and the availability of the requested piece.
For a discretionary change-of-mind exchange, the request must be made within 7 calendar days of delivery, and the jewelry must remain unworn, unused, unaltered and in its original condition, with its original packaging and accompanying materials.
Return shipping for a discretionary exchange is the responsibility of the customer. Any additional delivery cost associated with sending the replacement piece will be confirmed by ELYZZEA Client Care before the exchange is completed.
Where an exchange relates to an item confirmed by ELYZZEA as defective, damaged, incorrect or affected by a qualifying manufacturing defect, the appropriate resolution and applicable shipping costs will be determined in accordance with this Policy, the ELYZZEA Limited Warranty and applicable consumer law.
Exchanges are subject to availability and cannot be guaranteed until the returned piece has been received and assessed.
YOUR RIGHTS
This Shipping & Returns Policy is designed to provide clear, considered support alongside the protections
available to you under applicable consumer law. Nothing in this Policy limits or replaces those rights and remedies.
Should a concern arise, ELYZZEA will consider the circumstances with care and provide appropriate
support in accordance with this Policy, our Limited Warranty where applicable, and applicable consumer law.