COMMON QUESTIONS
Considered answers about ELYZZEA,
our jewelry, care, delivery and support.
01 / ABOUT ELYZZEA
ELYZZEA is an independent jewelry brand creating pieces in 925 sterling silver, with a focus on enduring form, thoughtful construction and everyday wear.
Designed with warm climates in mind, each piece brings together proportion, material and finish in a clear, restrained way.
The result is jewelry intended to remain relevant beyond seasons and trends.
ELYZZEA approaches jewelry through both design and engineering.
Forms are refined for proportion, balance and everyday wear, while materials and finishing are considered with the demands of warm,
humid environments in mind.
Rather than relying on seasonal decoration or trend-led design, ELYZZEA focuses on pieces intended to hold their relevance over time.
02 / JEWELRY & MATERIALS
Every ELYZZEA piece is crafted in 925 sterling silver, selected for its balance of precious-metal character, strength and suitability for everyday wear.
ELYZZEA jewelry is not constructed with a brass or nickel base. Selected surfaces are completed with a multi-layer precious-metal finish designed to support appearance and durability through everyday wear.
925 sterling silver contains 92.5% silver, with the remaining proportion composed of other metals used to provide the strength and structural properties required for jewelry.
Pure silver is naturally soft. The sterling silver standard allows the material to retain the character of a precious metal while providing greater practicality for finely constructed, wearable forms.
ELYZZEA jewelry is completed with a multi-layer precious-metal finish, developed to support surface appearance and durability through everyday wear, including in warm and humid environments.
As with all finished precious-metal jewelry, its appearance may naturally change over time depending on wear, contact, environment and care.
No. ELYZZEA jewelry is crafted with 925 sterling silver as its base material, rather than a brass or nickel base.
Individual sensitivities to metals can vary, so this material specification cannot guarantee against every possible skin reaction.
Sterling silver provides a balance of precious-metal character, strength and long-term wearability.
Its material properties also support the precise proportions, polished surfaces and enduring forms central to ELYZZEA’s design approach.
Each ELYZZEA design is produced to defined specifications and individually reviewed through its finishing and quality process.
Subtle variations may occur as a natural result of jewelry production and finishing. These variations do not alter the intended design or specification of the piece and may reflect the individual character of finely finished jewelry.
03 / FINISH & EVERYDAY WEAR
Yes. ELYZZEA jewelry is designed with everyday wear in mind, with consideration given to material, construction, finish and the environments in which it may be worn.
Like all fine jewelry, it should still be treated with care. We recommend removing your ELYZZEA before swimming, bathing, exercise or activities involving chemicals, abrasive surfaces or excessive force.
Yes. Warm and humid conditions are considered as part of ELYZZEA’s approach to material selection, construction and finishing.
As with all fine jewelry, appropriate wear and care remain important, particularly with exposure to perspiration, moisture, chemicals and the environment.
We recommend removing your ELYZZEA before swimming, bathing or prolonged water exposure.
In particular, avoid swimming pools, seawater, hot tubs, saunas and steam environments. Chlorine, salt, chemicals, heat and
repeated moisture exposure can affect precious metals, finished surfaces and jewelry components over time.
If your jewelry becomes wet during normal daily wear, gently dry it with a clean, soft cloth before storing it.
We recommend removing your jewelry before exercise or strenuous physical activity.
Perspiration, repeated movement, pressure, impact and contact with equipment or hard surfaces can accelerate
surface wear or place unnecessary stress on chains, clasps and other components.
Yes. Perfume, hairspray, lotions, cosmetics and other personal-care products can leave residues or interact with
precious metals and finished surfaces over time.
Apply these products before putting on your jewelry and allow them to dry or absorb first.
As a simple practice, put your jewelry on last when getting ready and remove it first when undressing.
No. Like all finished precious-metal jewelry, ELYZZEA pieces may naturally change through wear.
ELYZZEA’s finish is designed to help preserve the appearance of the piece through everyday wear. Fine surface marks, changes in reflectivity and
gradual finish wear may still develop over time depending on how often the piece is worn, its environment, handling and care.
These changes are part of normal wear and do not, by themselves, indicate a manufacturing defect.
Yes. Fine surface scratches and contact marks are a normal characteristic of worn precious-metal jewelry, particularly on highly polished surfaces.
Over time, these marks may subtly change the way the surface reflects light. They do not, by themselves, indicate a defect in materials or workmanship.
Yes. Sterling silver is a genuine precious metal and may naturally change in appearance through exposure to air, humidity, perspiration,
environmental substances and everyday contact.
ELYZZEA’s finishing approach is designed to support the appearance of the piece, while appropriate care and storage can help maintain it over time.
04 / CARE
Handle your ELYZZEA jewelry with care and avoid unnecessary exposure to chemicals, abrasion, prolonged moisture and excessive force.
After wear, gently wipe the piece with a clean, soft cloth before storing it in a clean, dry place. Regular, gentle care can help preserve its appearance and finish over time.
For complete guidance, please refer to the ELYZZEA Care Guide.
VIEW THE CARE GUIDE →
For routine care, gently wipe your jewelry with a clean, soft, non-abrasive cloth to remove surface oils,
perspiration and light residue.
Avoid aggressive polishing, abrasive materials, harsh chemicals and strong jewelry-cleaning solutions.
ELYZZEA jewelry has a multi-layer precious-metal finish, and excessive or inappropriate cleaning may gradually affect its surface.
We do not recommend routine use of silver dips, abrasive polishing compounds or strong chemical jewelry
cleaners on ELYZZEA jewelry.
Products intended to remove tarnish rapidly may be unnecessarily aggressive for finished precious-metal surfaces.
Gentle cleaning is the preferred approach unless specific guidance has been provided by ELYZZEA Client Care.
Store your jewelry clean and completely dry, preferably in its ELYZZEA packaging or another clean, dry and protected place.
Keep pieces separate where practical to reduce scratching, tangling and unnecessary contact between polished surfaces.
Avoid prolonged storage in humid bathrooms, direct sunlight or areas exposed to household chemicals.
Yes, where practical.
Separate storage helps protect polished surfaces from contact marks and reduces the risk of chains becoming tangled, pulled or stressed by other pieces.
Gently dry the piece with a clean, soft cloth and allow any remaining moisture to dry fully before storing.
After heavier perspiration or moisture exposure, wiping the jewelry can also help remove oils and surface residue.
Avoid storing jewelry while it is still damp.
05 / ORDERS & PAYMENT
ELYZZEA prices are displayed in Philippine pesos (PHP) unless otherwise indicated.
Where another currency is available for international customers, displayed amounts may reflect currency conversion from ELYZZEA’s base pricing.
Exchange rates and any fees applied by banks, card issuers or payment providers may vary.
Available payment methods are shown at checkout and may vary depending on your location and the payment services available for your order.
Please refer to the options shown at checkout for the payment methods currently available to you.
ELYZZEA uses established payment and checkout technologies designed to support the secure processing of online transactions.
Payment information is processed through the payment services made available at checkout. ELYZZEA does not ask customers
to send sensitive payment credentials, such as complete card details, through email or Client Care communications.
After an order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
Please review the confirmation and order details carefully. If you do not see the email, check your spam or junk folder before
contacting Client Care.
If you remain unsure whether an order was successfully placed, please contact us before submitting another order.
If you need to request a change, please contact Client Care as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or preparation for dispatch.
If you wish to request a cancellation, please contact Client Care as soon as possible.
Whether an order can be cancelled will depend on its processing status and any rights available under applicable consumer law.
Once an order has entered advanced preparation or dispatch, cancellation may no longer be possible.
Please contact Client Care immediately with your order details and the correct delivery information.
We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed once an order has
entered shipment processing or has been transferred to the delivery carrier.
Please review your contact and delivery information carefully before completing checkout.
06 / SHIPPING & DELIVERY
ELYZZEA currently delivers throughout the Philippines. International delivery may also be available to selected destinations, with an initial focus on Southeast Asia.
For international orders, please contact Client Care before placing your order so we can confirm availability for your destination.
CONTACT CLIENT CARE →
Yes. ELYZZEA provides complimentary standard shipping within the Philippines, subject to the shipping terms applicable to your order.
Any additional or alternative delivery services, where available, will be shown during checkout.
International delivery may be available to selected destinations, with an initial focus on Southeast Asia.
If you are ordering from outside the Philippines, please contact Client Care before placing your order. We will confirm whether delivery is
available to your destination, along with the shipping cost and any relevant delivery requirements.
Import duties, taxes, customs charges or carrier fees may apply depending on the destination and local requirements.
CONTACT CLIENT CARE →
Import duties, taxes, customs charges or carrier fees may apply depending on the destination and local requirements.
Where these charges are not collected at checkout, they may be payable separately by the recipient and are determined by the relevant
customs authorities, carriers or other third parties.
Delivery times vary depending on the destination, order processing and carrier service.
Any delivery timeframe provided at checkout or after dispatch is an estimate and may be affected by circumstances outside ELYZZEA’s control.
Where tracking is available, shipment details will be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
Delivery delays can occasionally occur after an order has been dispatched due to carrier operations, weather,
local conditions or other circumstances affecting delivery.
If your shipment appears significantly delayed or the tracking information has not progressed for an extended
period, please contact ELYZZEA Client Care with your order details so we can assist in reviewing the shipment.
If your parcel arrives visibly damaged, contains an incorrect item, or you believe there is another issue with the delivery,
please contact Client Care as soon as reasonably possible.
Keep the jewelry, packaging and shipping materials, and provide your order details together with clear photographs of
the parcel and affected item where appropriate. This will help us assess the matter and determine the appropriate next steps.
07 / RETURNS & EXCHANGES
Yes. If you would like to request a return, please contact ELYZZEA Client Care with your order details and the reason for your request.
Return eligibility will depend on the condition of the piece, the circumstances of the order and the terms set out in our Shipping & Returns Policy.
This does not limit any rights or remedies available to you under applicable consumer law.
VIEW SHIPPING & RETURNS →
If you would like to request an exchange, please contact ELYZZEA Client Care with your order details and the reason for your request.
Exchange availability will depend on the circumstances of the order, the condition and availability of the relevant piece, and the terms
set out in our Shipping & Returns Policy.
Jewelry that shows signs of wear, use, alteration, damage or handling beyond what is reasonably
necessary to assess the piece may not be eligible for return or exchange.
This does not limit any rights or remedies that may apply where an item is defective, damaged,
incorrect or otherwise covered by applicable consumer law.
Please contact ELYZZEA Client Care as soon as reasonably possible with your order details and clear photographs
of the item received and its packaging.
We will review the matter and provide the appropriate instructions for resolving the order.
Every ELYZZEA piece is carefully inspected against our quality standards before dispatch.
If your jewelry arrives with an issue, please contact ELYZZEA Client Care as soon as reasonably possible with your order details,
a brief description of the issue and clear photographs or video where appropriate.
We will review the matter carefully and advise you of the appropriate next steps. Depending on the circumstances, the matter may be addressed
under our Shipping & Returns Policy, Limited Warranty or applicable consumer law.
No. Please contact ELYZZEA Client Care before sending any item back.
If a return is appropriate, we will provide the necessary instructions and return details.
CONTACT CLIENT CARE →
08 / LIMITED WARRANTY
Yes. ELYZZEA jewelry is supported by a 12-month Limited Warranty against qualifying manufacturing defects in materials
or workmanship under normal intended use.
Each claim is assessed according to the nature and condition of the piece and the terms of the Limited Warranty.
VIEW LIMITED WARRANTY →
The 12-month Limited Warranty begins from the date of the original qualifying purchase.
Proof of purchase or relevant order information may be required when a claim is assessed.
The Limited Warranty covers qualifying manufacturing defects in materials or workmanship under normal intended use.
This may include verified issues involving structural integrity, assembly, clasps, closures, connections or other components
where the issue is determined to result from a manufacturing defect.
Jewelry naturally changes through wear. Fine surface scratches, contact marks, changes in reflectivity, gradual finish wear and natural
changes in the appearance of sterling silver may develop over time.
These characteristics, when arising through normal wear and environmental exposure, are not by themselves considered manufacturing defects.
The Limited Warranty does not generally cover damage or deterioration resulting from accidental impact, excessive force,
improper handling or cleaning, abrasive materials, exposure to harsh chemicals, unauthorized alteration or repair,
or other causes unrelated to a manufacturing defect.
Normal wear and the natural evolution of precious-metal surfaces are also distinct from manufacturing defects.
Please contact ELYZZEA Client Care with your order details, a description of the issue and clear
photographs or video where appropriate.
We will conduct an initial assessment and may request further information or physical inspection
of the piece before determining whether the issue qualifies under the Limited Warranty.
Please do not send your jewelry to ELYZZEA until you have received return instructions from Client Care.
If a claim is confirmed as covered, ELYZZEA will determine an appropriate resolution based on the
nature of the issue, the condition of the piece and applicable consumer law.
This may include repair, replacement or another appropriate remedy. Any necessary shipping
arrangements will be communicated as part of the claim process.
ELYZZEA’s Limited Warranty provides support for qualifying manufacturing defects, subject to the terms of the Warranty.
It is intended to complement, not replace, any consumer rights that apply to your purchase. Where those rights provide additional protection,
they remain available to you.
09 / CLIENT CARE
ELYZZEA Client Care is available to assist with questions about our jewelry, orders, delivery,
care and after-purchase support.
Please contact us through the Client Care details provided on our Contact page, and we will
respond as soon as reasonably possible.
CONTACT CLIENT CARE →
Please provide your order details, a brief description of the issue and clear photographs or video where appropriate.
Providing these details from the outset helps us understand the matter and advise you on the appropriate next steps.
Yes. Our Care Guide provides guidance for the everyday care and storage of ELYZZEA jewelry.
If you have a question concerning the care of a particular piece or circumstance not addressed in the guide, please contact Client Care for guidance.
VIEW THE CARE GUIDE →
STILL NEED HELP?
If your question is not answered here, ELYZZEA Client Care will be pleased to assist.