THE ELYZZEA
WARRANTY
Crafted with intention.
Supported with confidence
ELYZZEA stands behind the integrity of its materials and workmanship. Each piece is supported by a 12-month Limited Warranty against qualifying manufacturing defects,
subject to the terms set out below.
01
12-Month Limited Warranty
Our Commitment
ELYZZEA provides a 12-month Limited Warranty against qualifying manufacturing
defects in materials or workmanship under
normal intended use.
The warranty applies for 12 months from the original qualifying purchase and is subject to
the conditions set out in this Warranty. Each
claim is assessed according to the nature and condition of the piece.
This Limited Warranty is provided in addition to any rights and remedies available under
applicable consumer law.
02
What the Warranty
Covers
Manufacturing Defects
We will assess and, if confirmed, address qualifying defects in materials or
workmanship, including:
• Structural integrity and assembly
• Clasps, closures and mechanisms
• Connections and components
• Components that detach due to a
manufacturing or assembly defect
• Other verified defects in materials or
workmanship
Each piece is individually assessed to determine whether the issue is covered
under this Limited Warranty.
03
NATURAL WEAR
& EVOLUTION
Natural Evolution
Jewelry naturally responds to wear, contact and its environment. Over time, subtle changes in surface tone, reflectivity and finish may occur and do not necessarily indicate a manufacturing defect.
• Fine surface scratches from normal wear
• Gradual changes in reflectivity
• Subtle changes in surface tone
• Changes arising from normal contact,
use and environmental exposure
• Gradual wear to the surface finish
These changes are part of the natural evolution of worn jewelry and are distinct from defects in materials or workmanship. Unusual or premature changes may be assessed individually where a manufacturing issue is suspected.
04
CONDITIONS OUTSIDE
THE LIMITED WARRANTY
Not Covered
The following conditions fall outside the Limited Warranty where they are not attributable to a manufacturing defect:
• Accidental impact or physical damage
• Bending, crushing or deformation
• Snagging, pulling or excessive force
• Improper cleaning or abrasive materials
• Exposure to chemicals or harsh substances
• Water activities beyond normal daily
exposure
• Unauthorized alteration or repair
• Loss, theft or damage unrelated to a defect
Damage attributable to these conditions is not covered under the Limited Warranty.
05
CARE & WARRANTY
Care Makes a Difference
Our Care Guide provides considered guidance to support the appearance and longevity of your jewelry. Damage or deterioration resulting from care, handling or use inconsistent with those recommendations may fall outside the Limited Warranty.
06
WARRANTY ASSESSMENT
How a Claim Is Reviewed
To help us assess your claim, please follow these steps:
①
Contact
Client Care
②
Provide order details and
clear photos/ videos
of the issue
③
We perform an initial
assessment and may request
physical inspection
④
Return instructions
will be provided
if needed
Please do not send your jewelry until you have received return instructions from our Client Care team.
07
RESOLUTION OF A
COVERED CLAIM
Our Resolution
If a claim is confirmed as covered, Elyzzea will determine an appropriate resolution based on the nature of the issue, the condition of the piece and applicable consumer law. This may include repair, replacement or another appropriate remedy.
Shipping arrangements and any applicable costs will be communicated as part of the assessment and may vary depending on the nature of the claim, location and applicable law.
YOUR RIGHTS
This Limited Warranty is designed to provide clear, considered support alongside the rights and remedies
available to you under applicable consumer law. Nothing in this Warranty limits or replaces those rights
and remedies.
CONSIDERED SUPPORT
If you have questions about your jewelry or this Warranty, our Client Care team is here to assist.