INFORMATION
Privacy Policy
This Privacy Policy explains how ELYZZEA collects, uses, shares and protects personal information when
you visit our website, place an order, contact us or interact with our services.
Last updated: 12 September 2026
ON THIS PAGE
01 Information We Collect
02 How We Use Your Information
03 Basis for Processing
04 How Information is Shared
05 Payments & Orders
06 International Processing
07 Cookies & Website Technologies
08 ELYZZEA Letters & Communications
09 Data Retention
10 How We Protect Information
11 Children’s Information
12 Changes to This Policy
13 Contact Us
PRIVACY AT A GLANCE
We collect
only what we need
We use information
to serve you securely
We share only with trusted
service providers
You have rights
over your information
PRIVACY AT A GLANCE
We collect
only what we need
We use information
to serve you securely
We share only with trusted
service providers
You have rights
over your information
01 / Information We Collect
We collect personal information that you provide when you place an order, create an account, contact ELYZZEA or subscribe to ELYZZEA Letters.
Depending on how you interact with us, this may include your name, email address, telephone number, billing and delivery details, account information, order and transaction details, and information you provide when contacting Client Care, including an order number and the contents of your message.
We may also receive limited technical information generated when you use our website, including information necessary to operate our online store, maintain your shopping bag, support website security and enable essential website functionality.
02 / How We Use Your Information
We use personal information where necessary to provide ELYZZEA products and services, manage our relationship with you and operate our business.
This includes processing and fulfilling orders, arranging delivery, managing customer accounts, responding to enquiries and Client Care requests, processing returns and warranty matters, maintaining the security and operation of our website, and meeting applicable legal and regulatory requirements.
Where you have chosen to subscribe to ELYZZEA Letters, we also use your email address to send the communications you have requested. You may unsubscribe at any time using the unsubscribe option provided in those emails.
03 / Basis for Processing
We process personal information only where there is an appropriate basis for doing so.
Depending on the circumstances, this may include processing that is necessary to fulfill an order or provide a requested service, comply with a legal obligation, pursue legitimate business interests where appropriate, or act with your consent where consent is required.
Where processing relies on your consent, you may withdraw that consent at any time. This will not affect processing that took place before your consent was withdrawn or processing supported by another lawful basis.
04 / How Information is Shared
We share personal information only where reasonably necessary to operate ELYZZEA, provide our services, fulfill orders or meet applicable legal requirements.
This may include sharing relevant information with service providers that support our operations, such as payment providers, delivery and logistics partners, website and hosting providers, and providers that support email communications and Client Care. We provide only the information reasonably necessary for them to perform the relevant service.
We may also disclose personal information where required by law, regulation, legal process or a lawful request from an appropriate authority.
ELYZZEA does not sell personal information.
05 / Payments & Orders
When you place an order, we use the information you provide to process and confirm your purchase, arrange payment, fulfill your order, provide order updates and support any related Client Care, return or warranty request.
Payments are processed through the payment services made available at checkout. ELYZZEA does not ask customers to send complete card details or other sensitive payment credentials through email or Client Care communications.
Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy practices and applicable requirements.
06 / International Processing
Some of the service providers that support ELYZZEA may process or store personal information outside the Philippines.
Where personal information is processed across borders, we take reasonable steps to work with service providers that handle information in accordance with applicable privacy and data protection requirements.
The location in which information is processed may depend on the services used to support our website, payments, communications, order fulfillment and other business operations.
07 / Cookies & Website Technologies
ELYZZEA uses website technologies that are necessary for the operation of our website and online store. These technologies may support functions such as maintaining your shopping bag, processing website requests and enabling essential WooCommerce features.
Our website may also store limited information in your browser, including local storage used to support shopping bag and website functionality.
At present, ELYZZEA does not intentionally use advertising pixels or non-essential analytics technologies for targeted advertising. If our use of cookies or similar technologies changes, we will update our practices and provide any choices or notices required under applicable privacy requirements.
08 / ELYZZEA Letters & Communications
If you choose to subscribe to ELYZZEA Letters, we use your email address to send you occasional communications about ELYZZEA, including notes on jewelry, craft, design and relevant brand updates.
Subscription is voluntary. You can unsubscribe at any time using the unsubscribe option provided in our emails.
We may still send service-related communications where necessary in connection with an order, customer account, delivery, return, warranty matter or Client Care request. These communications are separate from ELYZZEA Letters and are not promotional subscriptions.
09 / Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal and accounting requirements, resolving disputes and protecting our legitimate business interests.
For information held within our online store, our current retention periods are generally 30 days for pending and failed orders, 6 months for cancelled orders, 5 years for refunded and completed orders, and 3 years for inactive customer accounts.
Certain records may need to be retained for a longer period where required by law or where reasonably necessary in connection with an ongoing dispute, claim, regulatory matter or other legal obligation.
When personal information is no longer required, we take reasonable steps to delete, anonymize or otherwise securely dispose of it.
10 / How We Protect Information
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures are considered in relation to the nature of the information we handle and the services we provide. We also limit access to personal information to those who reasonably require it for relevant business purposes.
No website, transmission or storage system can be guaranteed to be completely secure. We therefore continue to review our practices as ELYZZEA and the services supporting our website evolve.
11 / Children’s Information
ELYZZEA’s website and services are not directed to children.
We do not knowingly seek to collect personal information from children through our website. Where we become aware that personal information relating to a child has been provided without the consent or authority required under applicable law, we will take appropriate steps to address it.
If you believe that a child’s personal information has been provided to ELYZZEA inappropriately, please contact us at clientcare@elyzzea.com.
12 / Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, website or applicable requirements.
When we make changes, the revised policy will be published on this page and the Last updated date will be changed accordingly.
Where appropriate or required, we may also provide additional notice of significant changes.
13 / Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact ELYZZEA at clientcare@elyzzea.com.
For privacy purposes, ELYZZEA is operated by ELYZZEA JEWELRY SHOP, the registered business responsible for the personal information described in this policy.
We may need to verify certain information before responding to a request where reasonably necessary to protect your privacy and the information associated with your account or order.
YOUR PRIVACY RIGHTS
Depending on applicable law and the circumstances, you may have rights over your personal information, including the right to
access, correct or request deletion of your information, object to certain processing, withdraw consent where applicable,
and request data portability.
You may also raise a concern about how your personal information has been handled and, where applicable, contact the appropriate data
protection authority.
To exercise your rights or ask a privacy question, contact clientcare@elyzzea.com. We may need to verify certain information before completing a request where reasonably necessary to protect your privacy.